EAP Offers Support for Employees During Pandemic

May 11, 2020

Close up of three EAP posters fanned out with messages: Your EAP is confidential, your EAP is supportive, and your EAP is effectiveAs employees cope with the unusual circumstances of the coronavirus pandemic along with regular challenges of life, it is important to remind them that the Employee Assistance Program is still operating and providing support for personal concerns.

The EAP phones continue to be answered 24 hours a day, every day to assist individuals in need, and counselors offer sessions over the phone and by video to comply with social distancing guidelines.

The EAP offers no-cost, confidential, short-term counseling sessions. Employees, elected officials and their dependents can use EAP services. Support is provided for a variety of personal concerns including:

  • Relationships
  • Family
  • Anxiety
  • Stress
  • Depression
  • Work
  • Finances
  • Loss and grief
  • Substance abuse
  • More

Reactions Vary to Unusual Circumstances

Individuals may be experiencing a variety of reactions to the circumstances of the COVID-19 outbreak and social distancing, such as anger, depression, anxiety, disconnection, loneliness, fear and difficulty concentrating.
The intensity of people’s reaction might surprise them. The EAP is a valuable tool to help individuals manage through this time.

The EAP is simple to use:

  1. Individual calls the EAP at 1.800.550.6248 and describes the issue. Alternatively, an individual can complete the online intake form at
  2. The EAP recommends a counselor able to address the person’s concerns.
  3. Individual connects with the counselor to make an appointment.

New Items Help Promote EAP

MCIT recently released new materials to help members promote the EAP to their employees. Items include wall posters, mini fliers and ready-to-send e-mails. A series of short videos will be available soon. Brochures for employees, supervisors, commissioners and law enforcement staff are also available.

MCIT recommends using the mini fliers, e-mails and videos to connect with employees who are working remotely.

May is mental health awareness month. Reminding employees about the no-cost support available through the EAP is one way an organization can participate in this observance. MCIT recommends promoting the EAP a few times a year for maximum effectiveness.

Learn More About Reacting to and Coping with Abnormal Events

Sand Creek, the Employee Assistance Program administrator, offers more information about its operations during the coronavirus pandemic and how people react to and can cope with abnormal events. Read more …