Last year, the overall utilization of the program by MCIT member employees was 4.73 percent, exceeding the target rate of 4 percent and the 4.16 percent utilization for 2016. For the past three years, 35 employees reported that counseling provided through the EAP gave them an alternative to filing a grievance or lawsuit against their employer.
Program Grows to Members’ Satisfaction
For a program that has been around for more than 20 years, the EAP remains relevant and valuable. Sand Creek, the program administrator, has worked with MCIT to find ways to improve its service. For example, it has increased availability of telephone-based counseling services, added an online intake option and expanded its providers to include those with expertise in law enforcement and working with elected officials.
During 2017, EAP users were highly satisfied with the assistance they received. Of those surveyed:
- 94 percent reported that as a direct result of the EAP services they received, they were able to do better at work.
- 95 percent feel better equipped to deal with the situation that led them to call for assistance.
- 95 percent are satisfied with the services they received.
- 94 percent would contact the EAP again.
- 97 percent would recommend the EAP to others.
The partnership between Sand Creek, MCIT and individual members continues to strengthen. That growth has much to do with Sand Creek’s and the counselors’ understanding of public entity work and the challenges that can accompany the public sector environment.
Over the years, members have increasingly chosen to work with Sand Creek on matters outside the MCIT contract for organizational development, critical incident stress debriefing and customized training. During 2017, Sand Creek provided nearly 1,900 hours of organizational services to 5,000 member employees and attended 13 member health/benefit fairs.
‘Resilience II’ Training Offered Through December
In collaboration with MCIT, Sand Creek professionals have developed a two-part educational program for MCIT county members to strengthen both personal and professional resilience, which is the ability to respond positively to and recover from difficult situations.
Each part is presented on site at the member county and addresses how to move successfully through adversity and how the EAP can support individuals in times of challenge or crisis. “Resilience II” programs build on information and skills presented in the previous sessions, which debuted in 2014. The training includes a component for all staff and one specifically designed for managers and supervisors.
This program is available to county members at no cost through December 2018. Members should contact Sand Creek to schedule Resilience training at 1.800.550.MCIT (6248) or email@example.com.
Promote EAP with No-cost Materials
MCIT encourages all members to help promote the valuable EAP services to their employees periodically throughout the year. Members can order promotional brochures and wallet cards by contacting MCIT toll-free at 1.866.547.6516 or firstname.lastname@example.org. Posters, mini fliers and e-mails that inform employees about EAP services are available to download from MCIT.org/employee-assistance-program/.
The new “EAP Employer Promotional Guide” offers tips about how to increase employees’ awareness of the program and explains more about services that are part of the EAP. Members can download the guide at MCIT.org/employee-assistance-program/.