Workplace Injury Hotline FAQs

January 04, 2021

One thought bubble shows a businessman on the phone while a co-worker grasps an injured hand. Another thought bubble shows a nurse talking on the phone.The workplace injury hotline is a quick way for employees injured on the job to receive medical advice about how best to treat the injury by calling 1.833.523.0277. When the service is used, Medcor, the service administrator, notifies MCIT about the incident. This begins the workers’ compensation claims process. Although the hotline is simple to use, members may have questions about it and how to incorporate it into their workplace injury procedures.

Below is a sample of frequently asked questions about the workplace injury hotline. More are posted to the service’s page. The Workplace Injury Hotline User Guide provides details about how and when to use the service. Just click on the question to show the answer.

Is there a fee for members to use the workplace injury hotline?

The hotline is provided as part of membership. There is no charge/cost for using the service.

Should we call the hotline for all reportable events?

The hotline is not intended for emergency situations. The hotline should only be used for injuries or illnesses that require an immediate medical assessment (e.g., back injury, cuts, eye injury, etc.). If an employee has already sought or received medical attention, the injury should be reported to MCIT online through the member portal and following the member’s internal reporting procedures; do not call to the injury hotline. 

The purpose of the service is to provide an injured employee and his or her supervisor immediate access to a medical professional who will provide sound clinical recommendations about when first aid is appropriate and when a medical referral is necessary.

Should we call the hotline for exposures to potential pathogens from bodily fluids (e.g., blood, vomit, urine)?

Yes, but only if the situation is not an emergency and the employee has not yet sought medical attention.

If a medical referral is made, must the employee seek care from the suggested medical provider?

No. Employees can choose whichever medical provider they want. The workplace injury hotline is intended to offer employees options for medical care to address their immediate medical needs.

Must the supervisor be the one to call the hotline?

Ideally the supervisor and the employee call the injury hotline together, with the supervisor making the call and providing the initial information to the nurse. When the supervisor is unavailable (e.g., employee works at an off-site location or a different shift than the supervisor), the employee should call the hotline directly.

What is the role of the organization’s designated MCIT workers’ compensation contact when using the workplace injury hotline?

There is only one difference. Instead of the workers’ compensation contact submitting the incident to MCIT, the hotline nurse makes the report. 

Will my organization’s designated MCIT workers’ compensation contact be notified when a new claim is submitted using the hotline, and will a first report of injury be created?

Yes to both. The hotline nurse will report the incident to MCIT soon after the call is made. MCIT processes the information as if the member had reported an incident. MCIT handles the report like any other reported injury. The organization’s MCIT workers’ compensation contact receives the same e-mail to retrieve a first report of injury as he or she does when a claim is submitted using the MCIT member portal.

Is the MCIT claim reporting portal still open?

Yes. The MCIT member portal for reporting workers’ compensation claims remains open and active; however, it should only be used when the employee sought treatment without contacting the hotline, when the injury resulted in emergency actions or the incident is reported to be a record only (e.g., tick bite). Members should continue to submit securely to front additional information related to a claim regardless of how the injury was initially reported.

Is Medcor acting as the workers’ compensation claims representative?

No. Medcor provides a telephonic injury management service. When appropriate, an MCIT claim representative will contact the injured employee or his or her supervisor.

Do we need to modify any of our existing training or policies?

Yes. Employees and supervisors should be trained about this MCIT service. This is especially important for staff who work outside of standard business hours or in off-site locations. To assist with this training, MCIT provides a user guide, video, and a Quick Take on Safety script and handout. It is important that employees and supervisors understand that the injury hotline nurse will notify MCIT of the incident, thereby eliminating this requirement for the member. This change will likely require a change in your organization’s workers’ compensation claims submission process.

24/7 Access to Medical Professionals for Injured Employees

Members are encouraged to become familiar with the workplace injury hotline (1.833.523.0277) and promote its use to all supervisors and employees. Through the hotline:

  • Injured employees and their supervisors receive immediate access to a registered nurse 24 hours a day, seven days a week for work-related injuries and illnesses.
  • Nurses provide sound clinical recommendations about when first aid is appropriate and when medical referrals are necessary.
  • All designated recipients, including MCIT, receive a report. This begins the workers’ compensation claim process.

The service is for employees who are injured at work. It is not for clients or visitors to a member’s facility, nor is the hotline to be used for employee injuries that are not work related.

Learn More

MCIT provides the below materials to help members learn more and get the word out about the workplace injury hotline:

  • Workplace Injury Hot Line User Guide
  • Quick Take on Safety training script and employee handout
  • Wall poster
  • Magnets (e-mail to order)
  • Video tutorial

All of the above materials are available on the Workplace Injury Hotline page. Members should contact MCIT at 1.866.547.6516 or with questions about how this service works or when to use it.