Resource Library

9 Little-known but Powerful Features of the EAP

Date: January 2021

Besides the commonly understood services of the Employee Assistance Program (EAP), such as counseling for relationships, depression and anxiety, the EAP can support members’ employees and officials with many other personal and workplace concerns. Here are the top 10 little-known but powerful features of the EAP:

  1. Parent coaching: Strategies to manage a variety of parenting challenges.
  2. Elder care and child care referrals: Array of information about child care searches, schools and special needs care; and information for elder care lifestyle options.
  3. Financial counseling: Focuses on the individual’s life situation and developing an action plan that is practical, attainable and in the best interest of the person and his or her family. 
  4. Employee’s dependents are eligible for service: This may include spouse, domestic partner, children, children who live with the other parent, children who attend college/post-secondary school, foster children and anyone for whom the employee is the legal guardian.
  5. Coaching and consultation for managers/supervisors: Assistance over the phone for challenges related to supervision of other employees and workplace concerns.
  6. In-the-moment support: Counselors are available 24/7 for consultation with an individual to address any concerns or questions that are causing distress at that time.
  7. Choice of where and how to work with counselors: Counselors are available at hundreds of locations across the state, and individuals choose which provider they want to use. Counseling over the phone is also an option.
  8. Contact EAP online: Individuals can complete an online intake form for the initial connection with the EAP provider, Sand Creek, through its website at
  9. Specialized support: The EAP matches individuals with counselors who are specifically qualified to assist with their circumstances, for example, deputies may be paired with counselors who have a law enforcement background.

Learn More

For more information about the Employee Assistance Program, members should visit or contact MCIT Deputy Director Steve Nelson at or 1.866.547.6516, ext. 6411.

Additional resources for individuals and supervisors, such as legal and financial forms and tools, videos for orientation to the EAP, frequently asked questions and newsletters are available through Sand Creek’s website at