How to Submit a Property or Liability Claim

Submit a Claim Online Quickly and Easily

MCIT requires that all property and liability claims be submitted online through the member portal. Below are instructions on how to submit a claim to MCIT using its online system. The instructions are for any auto, property, liability, cyber or bond claim.

Note:  The online member portal automatically logs you out after 60 minutes. Your work will not be saved. You cannot log in later and complete the claim form. The system does not save partially completed forms. Internet Explorer shows a “Save Draft” button; do not use as it does not function.

A cropped shot of a businessman thinking while working at his desk

Step 1: Log In

Click Member Portal button above (top right). You will be prompted to log in to access the system.

Step 2: Member Dashboard

You are now at the member portal dashboard, containing all claim forms, in addition to other task options.

Note: If you are authorized to submit claims for more than one MCIT member, you first need to select the correct member. Then you will go to the claim forms page.

 

Member portal dashboard view with Property and Casualty Claims section boxed in red

The red square shows where to access the forms to submit auto, property, liability, cyber and bond claims.

Step 3: Hover to Choose Form

For assistance in selecting the appropriate form, hover your mouse over each button for information.

Select “Multiple” when more than one property/casualty (liability) claim arises from a single event. This allows you to report the event and the general information once and the same information will automatically populate multiple claim forms.

Step 4: Complete Form

Enter information in the form fields. The form populates with member-specific information. Complete forms as much as possible.

Required fields have a red asterisk (*). These fields must be completed or you cannot submit the claim.

Screen shot of member portal dashboard showing tool tip by hovering over Auto form button

Hovering over a claim type provides more information about when to select that form.

Step 5: Upload Supporting Documents

After you have entered all required fields and other information as known, upload supporting documents (e.g., Nonemployee Accident Injury Report, Summons and Complaint, photographs, etc.):

  1. At the bottom of the form, there are two information boxes: first is Optional Supporting Documentation and explains the types of documents you can submit.
  2. Move to the second box and select Save and Continue.
  3. The page refreshes. Scroll to the bottom and select Upload File.
  4. Select the files by dragging and dropping or adding them from your system directory.
  5. The bottom of the following screen lists the documents that have been uploaded.

Member portal claim document with Save and Continue area in the bottom left boxed

To upload supporting documents, first click “Save and Continue” at the bottom of the claim. When the page refreshes, click “Upload File.”

 

Step 6: Submit Claim Notice

Select Complete Incident located at the top right to submit the form and supporting documents. If you do not click “Complete Incident,” the claim is not submitted to MCIT nor is it saved.

Step 7: Confirmation Message

You will get a message indicating that your claim has been sent to MCIT and that MCIT will contact you about this incident.

Step 8: Retrieve Form

You and the member property/casualty contact receive an email that allows you to login securely to retrieve the form. This email has “Secure Email from MCIT” in the subject line.

  1. Open the message and select the link Click here to retrieve your secure email.
  2. You then log in to the Origami Risk system, this is MCIT’s approved vendor.
    • If you have not created a log in for the secure email system, do so.
    • If you have a log in but have forgotten your password, select “Forgot your password” from the bottom left of the form.
  3. After logging in, your email opens, and a PDF of the claim you submitted is attached.

Now You Are Ready to Submit a Claim!

 

Member portal online claim form with complete incident button highlighted

Once you are done entering information and uploading documents, you must click “Complete Incident” button in the top right of the claim form page to submit the claim.