The hotline is provided as part of membership. There is no charge/cost for using the service.

The workplace injury hotline is not intended for emergency situations. The hotline should only be used for injuries or illnesses that require an immediate medical assessment (e.g., back injury, cuts, eye injury, etc.). If an employee has already sought or received medical attention, the injury should be reported to MCIT using the form available through the member portal using the member’s internal reporting procedures; do not call to the injury hotline.

The purpose of the service is to provide an injured employee and his or her supervisor immediate access to a medical professional who will provide sound clinical decisions about when first aid is appropriate and when a medical referral is necessary.

Ideally the supervisor and the employee should call the injury hotline together, with the supervisor making the call and providing the initial information to the nurse. When the supervisor is unavailable (e.g., employee works at an off-site location or a different shift than the supervisor), the employee should call the hotline directly.

The hotline nurse will submit the incident to MCIT, which then generates a first report of injury that is sent to the member’s designated workers’ compensation contact. The member should not report the injury using the MCIT website if using the hotline, as MCIT will have been advised of the incident by Medcor.

The average call is 15 minutes, including the introductory recording.

Registered nurses staff the call center 24 hours a day, seven days a week. They work under the direction of Medcor’s full-time medical director, who is board-certified in emergency medicine.

If a language barrier exists, a translation service is quickly brought into the call. More than 200 languages are available.

Absolutely. Employees can choose their medical provider. This service is intended to offer employees options for medical care to address their immediate medical needs.

No information is necessary unless your organization requires specific paperwork. The hotline nurse automatically sends an injury report to the designated clinic prior to the injured employee’s arrival, providing Medcor has appropriate contact information.

All calls are digitally recorded for quality assurance and accuracy to document the facts of the injury. Callers are notified that the call is recorded and they consent to the recording by participating in the call.

There is only one difference. Instead of the workers’ compensation contact submitting the incident to MCIT, the hotline nurse makes the report. The workers’ compensation contact will receive a copy of the first report of injury generated from the call to the workplace injury hotline.

Yes to both. The hotline nurse will report the incident to MCIT soon after the call is made. MCIT processes the information as if the member had reported an incident. MCIT handles the report like any other reported injury. The organization’s MCIT workers’ compensation contact receives the same email to retrieve a first report of injury as he or she does when a claim is submitted using the MCIT member portal.

Yes. The MCIT member portal for reporting workers’ compensation claims remains open and active; however, it should only be used when the employee sought treatment without contacting the hotline, when the injury resulted in emergency actions or the incident is reported to be a record only (e.g., tick bite).

Members should continue securely to submit to frontdesk@mcit.org additional information as related to a claim regardless of how the injury was initially reported to MCIT.

No. Medcor provides a telephonic injury management service. When appropriate, an MCIT claim representative will contact the injured employee or his or her supervisor.

Follow your employer’s procedures for managing injured employees who are minors. Medcor does not require parental consent for triage, but medical providers may require parental consent before treating employees who are minors.

No. Follow your organization’s guidelines for nonwork injuries.

No. Follow your organization’s guidelines for visitor injuries at your location.

No. Medcor is not able to answer these types of questions. Contact MCIT toll-free at 1.866.547.6516 with these questions.

Yes. The workers’ compensation system is and remains separate from an organization’s obligations for Occupational Safety and Health Administration (OSHA) recordkeeping. Cases that may be compensable under Minnesota’s workers’ compensation laws may not meet the requirements for becoming an OSHA recordable case, and some OSHA 300 log cases will not be compensable under Minnesota’s workers’ compensation laws.

Whether a work-related injury or illness must be recorded is determined by the federal government’s OSHA recordkeeping requirements (29 CFR 1904), which are not related to Minnesota’s workers’ compensation laws. It is up to the employer to determine if the situation should be recorded and maintain the proper OSHA logs.

Yes. Employees and supervisors should be trained about this MCIT service. This is especially important for staff who work outside of standard business hours or in off-site locations.

To assist with this training, MCIT provides a user guide, video, Quick Take on Safety script and handout. Check out materials 

It is important that employees and supervisors understand that the employee injury hotline nurse will notify MCIT of the incident, thereby eliminating this requirement for the member. This change will likely require a change in your organization’s workers’ compensation claims submission process.