Services and programs
Workplace Injury Hotline: Get Care Recommendations, Start Work Comp Process
The workplace injury hotline* connects employees in the moment with a registered nurse to provide recommendations for care of work-related injuries. The service is available 24 hours a day, seven days a week and helps determine when self-care or professional medical treatment is appropriate.
When an employee is injured on the job, the best outcome is achieved when the individual receives appropriate care as quickly as possible, which can be difficult in a work setting. The workplace injury hotline is a simple and effective solution to this challenge.
Member employees and supervisors can reach the hotline at 1.833.523.0277. This is a no-cost service provided to members by MCIT.
New Hotline Partner Improves Service
MCIT contracted with TriageNow to administer the workplace injury hotline last August. The process for using the workplace injury hotline did not change, nor did the phone number (1.833.523.0277) for accessing it.
Members have experienced improved service quality with TriageNow, such as lower wait times and better follow up with employees.
Benefits of Using the Hotline
Through the workplace injury hotline:
- Injured employees and their supervisors receive immediate access to a registered nurse 24 hours a day, seven days a week.
- Nurses provide sound clinical advice about when first aid or self-care is appropriate and when medical referrals are recommended.
- The employer’s designated contact and MCIT receive a report that begins the workers’ compensation claim process. There is no need to submit a separate claim notice through the MCIT member portal.
Learn More, Promote Service
The Workplace Injury Hotline page includes more information about this easy-to-use service, including instructions, frequently asked questions and links to a user guide and promotional materials (see more below).
Members can also contact MCIT with their questions about the hotline at 1.866.547.6516.
Updated Materials Help Promote Service to Staff
Promotional materials for the workplace injury hotline reflect the partner change to TriageNow. Members are encouraged to use these items to promote and remind staff about the workplace injury hotline.
Items cover how to use the hotline and its benefits for employee injury outcomes and include:
- User guide, which is particularly helpful for supervisors
- Overview video
- Wall poster
- Quick Take script and handout
Members are encouraged to replace old items with the former administrator’s name if they have not already done so.
*The service is for employees who are injured at work. It is not for clients or visitors to a member’s facility, nor is the hotline to be used for employee injuries that are not work related. Call 911 for life- or limb-threatening situations.